Purpose

Find a specific employee quickly and confirm their current status, membership, and department before making changes.

Step by step: find an active employee

1. Open Members.
2. Leave the status set to Active when you are looking for a current employee.
3. In Search members…, enter the employee’s name or email address.
4. If the result list is still broad, filter by membership plan or community title.
5. Select the employee to review their record.

The available member statuses include Active, Pending, Paused, Expired, and Removed.

Use the right list

• Use the main member list for current membership statuses.
• Open Invited when someone has been invited but has not completed the flow.
• Open Former members when someone has been removed or previously belonged to the page.

Useful search combinations

Find someone when you know the email

Search the complete email address. This is the safest way to distinguish people with similar names.

Find everyone in one department

Filter by the department’s community title. See Manage community titles if departments have not been created yet.

Find members of one plan

Choose the membership plan filter, then combine it with status or search text as needed.

Find a person who has disappeared from the active list

Clear unnecessary filters, then check Pending, Paused, Expired, Invited, and Former members.

Review before changing anything

Confirm at least these details on the employee record:

• the correct name and email;
• current membership status and plan;
• current community titles, including department;
• whether you are viewing an active, invited, or former member.

This check helps prevent changes to a similarly named employee.

Troubleshooting

Search returns no results

Remove the plan and community-title filters, search by email, and check the non-active lists.

Two records appear for the same person

Do not continue by guessing. Compare email addresses and membership history, then ask a page administrator or Happenings support to help resolve the duplicate.

I cannot see the member list

Your role needs permission to view members. Ask a page administrator to review your access.