Purpose

Trace a bundle purchase from the buyer's choices to its included items, pickup status, and full payment order.

Use this when a buyer reports a missing item, an unexpected selection, a pickup problem, or a payment issue.

Find the bundle order

1. Open Bundles, then open Bundle orders.
2. Use Search buyer, order or bundle to search by buyer, order reference, or bundle title.
3. Filter by order status when needed.
4. Open the matching buyer row.

You can also open one bundle and use its Reporting tab to limit the list to that bundle.

Check what the buyer purchased

Review these sections in order:

• Selections shows every included component, quantity, item type, and fulfillment status.
• Answers shows the checkout answers stored with this purchase.
• Note from the buyer shows the optional purchase note.
• Order shows the reference, quantity, purchase time, and amount.
• Pickup shows the location, instructions, and current physical-redemption status when pickup applies.

Use the recorded selections and answers as the source of truth for what this order contains. Do not infer the buyer's choice from the current bundle configuration, because the bundle may have been edited after purchase.

Mark a physical bundle as collected

Select Mark as picked up only after the physical items have been handed over. This updates the pickup status and time. The hand-out lists use the same status.

There is no undo action on this screen. Confirm the buyer and order before marking it.

Handle payment, cancellation, or refund issues

Select Open full order when the problem concerns payment, cancellation, or a refund. The bundle-order view explains the bundle contents, while the full order is the place for money and order-level actions.

Do not mark pickup as a workaround for a failed fulfillment status. If several buyers have the same wrong component or price, pause the bundle and inspect its configuration before more purchases arrive.

Troubleshooting

The buyer received the wrong item

Compare Selections with the item's fulfillment status. Open the full order for more order context. If the saved selection is wrong for multiple buyers, pause the bundle and test its groups and dependencies.

Checkout answers look wrong

Use the answers stored on this order. Review the bundle questionnaire separately before changing it for future buyers.

The buyer paid the wrong amount

Open the full order and compare the payment with the saved selections, quantities, and price. Follow the order refund flow when money must be returned.

Pickup was marked on the wrong order

Do not make another state change to compensate. Record the affected order and contact Happenings support, because this screen does not provide an undo action.