Request and download data exports
Connect Web
Track export requests from page tools and download files after approval and processing.
Purpose
Track data-export requests and download the resulting file when it is ready.
When to use this
Use Exports on the web after selecting Request export from Orders, Members, Audit log, Analytics, bundle reporting, or another supported page. A system admin approves each request before the file is ready.
Step by step
- Request an export from the source page. For an orders export, choose Date range and optional Order statuses.
- Open Exports and review Your requests.
- Follow the status: Pending, Approved, Processing, Ready, Rejected, Failed, Expired, or Downloaded.
- When the request is Ready, select Download before the link expires.
- Platform admins can use Pending approval to Approve or Reject a request. A rejection can include Reason (shown to the requester).
Troubleshooting
- No export requests yet means your account has not requested one from a supported page.
- Couldn't request the export means no request was created. Return to the source page and retry.
- Couldn't get the download means the file link could not be prepared. Check the status and expiry, then retry.
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