Reply to page support conversations
Connect Web
Find conversations that need a reply and message users from the page support inbox.
Purpose
Reply to users who message your page.
When to use this
Use Support inbox on the web for page conversations. This is different from Support tickets, which are requests your team sends to Happenings admin.
Step by step
- Open Support inbox.
- Use Search support conversations… and choose All conversations or Needs reply.
- Select a conversation under Open conversations.
- Read the thread, enter a response in Write a reply…, then select Send. You can also use Ctrl/⌘ + Enter.
Troubleshooting
- No page selected means you need to pick or create a page first.
- No support conversations means no new page messages are available.
- No matching conversations means the current search or filter matches nothing.
page-adminsupportchat