Purpose

Create a ticket for Happenings admin and continue the full support thread in Happenings Connect.

When to use this

Use Support tickets on the web when your team needs help with an account, billing, payout, page, technical, trust-and-safety, or general issue.

Step by step

1. Open Support tickets and select New ticket.
2. Enter Subject, choose Category, and add Description with the affected page, event, member, or order and what is blocked.
3. Select Create ticket.
4. Open the ticket to review Initial request and replies.
5. Enter a response in Write a reply..., then select Send. You can also use Cmd/Ctrl+Enter.
6. Follow its status: Open, In progress, Waiting on requester, Resolved, or Closed.

Troubleshooting

• Couldn't create support ticket. Check the required fields and retry Create ticket.
• Couldn't load support tickets. Select Refresh.
• Couldn't send reply. Refresh the ticket before retrying.
• A Closed ticket cannot accept a reply from this screen.